00:12:24 Tara Munro: Hi from Sooke
00:12:33 Dawn Sells: RMT in Vancouver
00:12:34 Jennifer Denys: Ontario - physio - contemplating new home business
00:12:35 Lanessa Wales: RMT from Cochrane, AB
00:12:37 Colby Bucci: Toronto, Physiotherapist and clinic manager
00:12:38 Katie Littlejohn: Hello! RMT in Nanaimo
00:12:38 Kathy Eggenberger: Physio from Peterborough ON
00:12:39 Sylvia Peske: West Kelowna, Psychologist
00:12:40 Reba Timbrell: Hey! I’m an RMT from Ottawa ON
00:12:40 Yolanda Loo: Rainiy Calgary, AB PT
00:12:40 Megan Thoma: Hello from Chicago!
00:12:41 Nicola Phibbs: Ontario RMT
00:12:41 Leanne Ford: Hello- Leanne, Registered Social Worker, Maternal mental health
00:12:41 Amy Lipsett: Hello from Peterborough On. R.TCMP, owner
00:12:42 Stacy Burke: ND in Ontario
00:12:42 Melissa Burkholder: Hello from Burnaby, BC. RMT/Clinic Owner
00:12:43 Jennifer Brown: ND in Victoria
00:12:43 Tia Blakely: Edmonton, Alberta - RMT and Owner of 2 Massage, Acupuncture and Osteopathy Clinics
00:12:43 Daisy Chan: St. Catharines ON PT
00:12:43 Lara MacDonald: Ottawa - PT
00:12:43 Hillary Abramsky: Good morning from Toronto Kids Physio!
00:12:43 Debbie Smrz: Hi there - in Toronto, ND - clinic owner
00:12:43 Dawn Hunter: RMT Ontario
00:12:44 Stephanie Campbell: Ontario. Acu
00:12:44 Lynn Plautz: Hi from Vancouver - Acupuncturist
00:12:44 Rebecca Hardy: Good morning! From Vancouver, Registered Psychologist Clinic
00:12:44 Jill Truscott: Hi! Thank you for hosting this. I am an acupuncturist from Vancouver.
00:12:44 Katherine Varney: Admin in Abbotsford
00:12:44 Tara Munro: RCC
00:12:44 ananda reese: oakland! LAc owner
00:12:44 Jenn Love: Hi from Chilliwack - HR for a clinic
00:12:45 Christina McGlashan: Hi from Oakville - chiro clinic owner
00:12:45 Shawna Green: chiropractor- London, Ontario
00:12:45 Noel Snodgrass: Good Morning from PDX! Head DC at a multidisciplinary clinic
00:12:46 Robin Angell: North Carolina - acupuncture, administrative
00:12:46 Irene Gunn: RMT Ottawa
00:12:47 Heather L Robinson: Good morning, all, from Boise, ID, USA (solo speech pathologist / owner)
00:12:47 Diane Belzil: RMT in Peterborough
00:12:49 Christine Bridle: St. Catharines Ontario
00:12:49 Hailee Dayman: Good morning, Athletic Therapist- clinic owner from Lloydminster, AB
00:12:49 Karen Perro: Hi I’m Karen Perro, RMT Antigonish NS
00:12:49 Kathleen Funk: RMT/osteopathic student from Toronto, ON
00:12:49 Heather Law: RMT in Toronto
00:12:50 Meera Dhebar: Meera Vancouver. Counselling!
00:12:50 Sarah Spach: Hi! From Hamilton, ON. I’m an RMT and clinic owner with staff of chiros and physics and RMTs
00:12:52 Jessica Wilcox: N.C. acupuncturist
00:12:52 Beverly Osachoff: Good morning! It’s Beverly R.TCMP in Grand Forks, BC
00:12:52 Alison ONeill: PT Ontario, sole practitioner
00:12:54 Carol Armstrong: Carol Armstrong RMT VICTORIA BC
00:12:55 Gord Fountain: Gord from Ontario, Child Psychology Practice
00:12:57 Tara Baker: San Francisco - Therapy, Life Coaching, Nutrition
00:12:58 Emily McKenzie-Picot: Private practice physio from London Ontario
00:12:58 Jillian Smith: Good morning, physio - Clinical Director in Edmonton
00:12:59 David Sabourin: Dave, Osteopathic Manual Practitioner and RMT in Ontario
00:12:59 Ya-Wen Lin-Cardinal: Operational Manager from Ottawa
00:13:00 I-Chia Sun: Acupuncturist, Vancouver
00:13:01 Ana Whelan: Whitby/Newcastle Ontario
00:13:01 Sabrina Lundquist: Hi, acupuncturist in Victoria BC
00:13:01 Krystle Easter Puopolo: Hi from Oshawa - RMT - sole practitioner
00:13:02 kelly drury: acupuncturist- caldwell, NJ
00:13:05 Samantha Opasinis: Hello! Samantha from Oshawa, Ontario
00:13:07 Lina Marciano: Morning. Admin from Vancouver
00:13:11 Sarah Rivkin: Acupuncture/East Asian Medicine clinic owner/practitioner Brooklyn NY
00:13:12 Trish Stevens: Hi, sole clinician physio Oliver BC
00:13:12 Amy Guidinger: Hi from Revelstoke, BC, physiotherapist and clinic owner
00:13:14 Sally Shaw: hi Sally from Nova Scotia osteopath and physiotherapist clinic owner
00:13:15 Barbara Ward: Calgary PT
00:13:15 Stephanie Potter: Wellness and Recovery Clinic Owner Toronto
00:13:15 Laura-Marie Martin: Prince George, BC -Office Manager multidisciplinary practice. not open to face to face yet
00:13:16 Julia Blackstock: Hi from Julia Blackstock in Toronto - Psychotherapy Practice
00:13:18 Jennifer Lickver: Hi from Ontario. Jenn - Owner of Wellness for the Body
00:13:21 Brett Hicks: Osteopathic therapist - Niagara Ont.
00:13:24 Lenore Walker: Lenore Walker from St. Catharines, ON
00:13:32 Anita D’Alimonte: Anita D’Alimonte, Office Manager - Brookside Psychologists, Burlington, ON
00:13:33 Tammy Uyeda: Kamloops BC, Sage Sport Institute
00:13:34 Ana da Silva: morning, admin from TO
00:13:37 Kim Nguyen: Hi from Richmond, VA
00:13:41 Christina Bagnell: Hi from Halifax!
00:13:42 Chris Rensch: chris…. child and trauma therapist in Fort
00:13:49 Ryzanne-Charmaine Laroco: Hello, I am unable to hear you
00:13:50 Chris Rensch: Langley
00:13:59 Sylvia Peske: yes
00:13:59 ananda reese: yes
00:14:01 Julia Blackstock: yes
00:14:01 Janice Watt: Good morning! New RMT in Edmonton, AB
00:14:02 Christina McGlashan: yes
00:14:03 Ryzanne-Charmaine Laroco: nvm its working again
00:14:03 Lenore Walker: yes
00:14:03 Samantha Opasinis: yes
00:14:03 Chris Rensch: yes
00:14:06 Ryzanne-Charmaine Laroco: thank you
00:14:06 Lori Barne: yes!
00:15:27 Rosa Kenneth: hello from Ottawa, Ontario
00:15:47 Brooke Smith: good morning. RMT and integrated clinic owner in Ucluelet
00:18:01 Barb Clemes: Canmore Alberta
00:18:13 Noel Snodgrass: Go Zak!
00:20:15 Tara Munro: Can you add online only
00:20:17 Rhonda McLachlan: I dont see the poll yet
00:20:17 Meera Dhebar: For in person?
00:20:24 Tara Munro: I never closed but moved to online only
00:20:26 Kristy Dhaliwal: A little bit of both. Chiropractic open. Massage and acupuncture still waiting
00:20:28 Beverly Osachoff: nothing here
00:20:34 Samantha Opasinis: We are open for emergency only at the moment
00:20:46 Christine Bridle: Emergency only
00:20:47 Rhonda McLachlan: nothing popped up on my screen…should it??
00:21:03 Leanne Ford: preparing to open for in person psychotherapy counselling
00:21:07 Tara Munro: Starting with eco therapy first - then not sure about in office
00:21:15 Lori Barne: open for in person for emerg only but doing telerehab as well
00:21:42 Teena Hardman: we stayed open for emergency during covid and opened on the 19th for reg business
00:22:05 Kay Kennedy: Kay Kennedy from Kay Kennedy Physio White Rock
00:22:18 Rhonda McLachlan: what solvents did you use for your clinics?
00:22:41 Teena Hardman: oxivair
00:23:00 Sarah Rivkin: I have Oxivir, too. Low odor, very safe.
00:23:35 Lynn Plautz: is oxivir hydrogen peroxide?
00:23:48 Sarah Rivkin: That’s the active ingredient
00:24:11 Lynn Plautz: I’ve ordered from Force of Nature which makes hydrogen peroxide
00:24:19 Lynn Plautz: a device
00:24:20 Brett Hicks: I use a commercial grade steam cleaner
00:24:36 Tiana Stoddart: were there concerns about patient confidentiality and them participating in a town hall? Can you make names anonymous?
00:24:39 Noel Snodgrass: bleach. diluted to hospital levels. Alcohol for the tables.
00:24:44 Teena Hardman: oxygenic can work to but use 2.5 oz per ltr
00:24:57 Carlo Di Nardo: www.ontario.ca/ppe is actually pretty good. Just requires a lot of calling to suppliers with no websites. They have a full list of suppliers
00:25:06 Micheline Goetz: Our challenge in counselling centre is that seating are material
00:25:11 Trish Stevens: bleach 4 tablespoons to a gallon of water
00:25:23 Gord Fountain: Hand sanitizer On-Site Cleaning Supplies, in Pickering $60/4l
00:25:36 Leanne Ford: any suggestions for counches or material seats
00:25:44 Sarah Rivkin: Also is you or your clients have chemical sensitivities, that rules out a lot of cleaners
00:25:46 Teena Hardman: we wrapped the beds inasupport vinyl
00:25:58 Sabrina Lundquist: any suggestions for die
00:26:05 Tina Chin-Kaplan: I’m interested in disinfectant for curtains too!
00:26:40 Theresa Zolner: I’ve seen some clinics online who are wrapping their curtains in plastic or vinyl.
00:26:49 Sabrina Lundquist: any suggestions for disinfecting the floor when you have carpet in treatment room
00:26:52 Tiana Stoddart: yes
00:26:54 Teena Hardman: cleaner is killer on touch screens aswell, so we wrapping clover in saran and discarding each use
00:27:07 Rhonda McLachlan: Carly’s video is choppy but I can hear her.
00:27:15 Irene Gunn: but I can hear you well
00:27:18 Samantha Opasinis: Optim 33TB- Chair Cleaner
00:27:42 Haley Charles: i’m cleaning my laptop/phone screens with those little alcohol swabs I use for acupuncture. its safe for screens.
00:28:05 Teena Hardman: we are keeping online booking off, sent a mass newsletter with our new world order kind of thing
00:28:43 Tammy Atherton: Same @teena
00:28:48 Teena Hardman: all pts called all clients to let them know what our plans were and to touch base
00:29:52 Teena Hardman: Loom has been a game changer to educate my pt’s and staff .. mini videos
00:30:32 Carlo Di Nardo: Zak…do you think 40min per client is doable? Or is there not enough time to clean?
00:30:38 Teena Hardman: we have a 15 min differential between clients to clean rooms.. we emptied the rooms of all non durable surfaces
00:31:11 Rhonda McLachlan: what is Loom??
00:31:24 Teena Hardman: All pts now cleaning and stocking their own rooms to help with cross contamination
00:31:36 Kathleen Funk: For those who are hands on, are you wearing a gown, smock or lab coat and changing after every patient?
00:31:54 Rhonda McLachlan: do any RMTs use aprons to massage?? to protect clothing?
00:31:55 Taylor Aller: Where are our RMTs at? :D
00:32:05 Teena Hardman: we gowning up, clear glasses, gloves
00:32:06 Tiana Stoddart: From what I understood, RMTs need 30 min between pt for cleaning and changing clothing each patient? Physios aren’t being required to do this?
00:32:08 Noel Snodgrass: LMT’s here wear safety glasses, gloves, and smocks that can be washed.
00:32:37 Taylor Aller: We’re also encouraging masks here as well for patients and for practitioners
00:32:37 Brooke Smith: I am an RMT and will be using a button down scrub top for my shift and changing aprons between patients
00:32:38 Rosa Kenneth: Tiana… where are you?
00:32:43 Tiana Stoddart: Vancouver BC
00:32:44 Teena Hardman: @rhonda its a add on in chrome for making instructional vids
00:32:50 Tammy Atherton: yes, gloves, mask (not cloth), change pillows and blankets in between clients, sanitize all surfaces
00:33:06 Vasco Sequeira: I’m an RMT and I us vinyl gloves :)
00:33:19 Vasco Sequeira: to massage
00:33:21 Rosa Kenneth: thanks Tiana
00:33:27 Tiana Stoddart: =)
00:33:32 Leanne Ford: Anyone a psychotherapist? counselling? What ppe are you wearing? just a mask?
00:33:41 Haley Charles: I’m an RMT, using an apron that I disinfect between, gloves, mask (not cloth), shield, as well as same stuff as tammy above
00:33:43 Taryn Smith: I know it was suggested to use a surgical mask (not cloth), but if it is double layered cloth with room for a filter and changed after each patient should that not be sufficient??
00:34:00 Megan Thoma: Here is a link for in stock (US) vinyl safe disinfectant for tables: https://shop.hilllabs.com/shop/ols/products/protex-disinfectant-cleaner-32-oz-spray-bottle
00:34:06 Rhonda McLachlan: Haley- shield too??
00:34:55 Tammy Atherton: Thanks @megan
00:35:00 Rosa Kenneth: I’m an rmt, will only use mask. no gown. gloves only if working intra oral draft requirements in Ontario are for disposable masks with each client
00:35:07 Tara Munro: For counselling, I’m not interested in using a mask….
00:35:07 Tina Chin-Kaplan: I use protex. Very low to no fumes.
00:35:08 Haley Charles: yes, eye protection was recommended by association. goggles were not working with my glasses
00:35:34 Gord Fountain: Leanne, we are trying to decide on PPE as well. Child Psychology
00:35:36 Teena Hardman: we absorb the extra costs
00:35:40 Theresa Zolner: Our mental health clinic is staying with telepsychology. We do not feel you can safely socially distance talking in a small room
00:35:43 Haley Charles: physio in my clinic is also using a shield as well as many clinic setting businesses in my town
00:35:47 Rhonda McLachlan: who raised their prices for compensating for time and cost of masks?
00:36:03 Lynn Plautz: i did rho
00:36:16 Jennifer Lickver: Yes, price increase was necessary to have a chance to afford to re-open
00:36:18 Rhonda McLachlan: do you mind if I ask how much??
00:36:24 Teena Hardman: that’s what we settlded with
00:36:25 Lynn Plautz: by $10
00:36:25 Rosa Kenneth: add a few dollars to the price. I’m seeing price increases in other industries… groceries and restaurants for example
00:36:39 Jennifer Lickver: we increased most services by $5 on average
00:36:42 Rhonda McLachlan: I was thinking $5 but didnt know if that was too much of a jump- I would be providing a mask for every client
00:36:44 Samantha Opasinis: First mask is free, asked to keep in their car and wear to next app. Charging $1 if they don’t bring it to the next app.
00:37:07 Leanne Ford: Yes— 90% of the time clients are crying and blowing their nose in session for counselling so not sure i want that all up in my air space…. thought about offering individual kleenex opposed to a community kleenex box. tele health seems safer right now
00:37:08 Rhonda McLachlan: thats a good idea Sam
00:37:18 Anita D’Alimonte: What about neuropsych testing? Has anyone done that yet? What PPE measures are you taking?
00:37:57 Theresa Zolner: Reusing of masks and taking masks off and on is a vector for contagion based on what I’ve read.
00:37:58 Kristy Wiltshire: @rhonda I was thinking of getting scrubs and then changing those before I get in car and go home. Not sure how this will work for home practice
00:38:14 Tiana Stoddart: Reusing masks may be a risky request? I like the idea but could this not be allowed because of inability to clean?
00:38:20 Rosa Kenneth: Rhonda… have clients bring their own mask. Charge $1 if you provide.
00:38:27 Christina McGlashan: can you walk us through start to finish what a patient experiences in each of your clinics
00:38:35 Amy Petrarca: important to increase fees….especially with less capacity and more risk and increased supplies
00:38:38 Lindita Marku: What preparations for psychological testing
00:38:45 Rhonda McLachlan: I’m just worried about people reusing too..or if they are using the really cheap thin ones I’ve seen..
00:38:46 Jill Truscott: What are people doing to keep their patients warm - using bed paper instead of linens, no blankets, etc. (Acupuncturist)
00:38:55 Irene Gunn: What about screening clients and staff?
00:39:03 Amy Green: NO VALVED MASKS is one of the things we will be strict about.
00:39:03 Rhonda McLachlan: I’d rather supply a new, high quality disposable mask for them each time and know that I’m safe
00:39:16 Tiana Stoddart: Jill - heaters. You can use table warmer with vinyl covering too
00:39:23 Rhonda McLachlan: I’m also working from my home and have two young children, one with lung issues so I want to be extra safe
00:39:24 Sarah Rivkin: I have a video intercom into my building, no one’s being buzzed in unless they are masked. This is for the safety of my neighbors, as well as to insure that no one comes in without one.
00:39:33 Susanne Morris: screening clients through Jane COVID questionnaire
00:39:39 Jill Truscott: Great! Thank you Tiana. I haven’t tried the warmer with vinyl covering yet but was considering this.
00:39:39 Noel Snodgrass: Gloves in a bottle makes a nice add on shielding lotion as well.
00:39:46 Tiana Stoddart: sock masks - adorable haha
00:40:05 Teena Hardman: we have ppl stop at the door and read a statement.. then assess
00:40:19 Noel Snodgrass: Getting rid of US insurance that doesn’t cover our expenses. Kind of nice actually.
00:40:20 Samantha Opasinis: Forehead Temp Scanner, screening questions, recording in Jane profile date of screening
00:40:28 Tiana Stoddart: reusable not recommended for RMT due to trust from our gov bodies
00:40:29 Devonne Nafziger: What about patients wearing masks, and treating patients face down? How are patients reacting to this feeling?
00:40:35 Trish Stevens: there are also offices that are charging for masks and then donating the money to charity
00:40:41 Rhonda McLachlan: I bought a temp scanner too
00:40:56 Teena Hardman: we are keeping a library of tens electrodes etc, and give clients their own, write their name on the bag
00:40:59 Anita Chan: For those doing temperature checks - At what temperature do you turn someone away?
00:41:00 Rosa Kenneth: sounds right Rhonda
00:41:16 Tia Blakely: In Alberta, as a RMT, we are required to provide surgical/procedure masks for clients. Cloth masks are not permitted. RMTs same. No cloth. Only procedure/surgical and disposable. Change in between each client.
00:41:33 Tiana Stoddart: For face down we purchased extra pillow cases. We will be looping them under face cradles so masks wont be needed face down but still will have a fabric protective covering
00:41:43 Jillian Smith: We have reusable masks that we offer patients upon entering. When they leave we ask they drop off in the bin next to the exist door
00:41:45 Noel Snodgrass: Look up Nancy Pelosi and her coordinating masks.
00:41:50 Rhonda McLachlan: oh thats a smart idea Jillian
00:41:57 Teena Hardman: anything over 100.4
00:41:57 Tia Blakely: Tiana - how will you instruct them to put masks on before turning to supine?
00:42:12 Christina McGlashan: can you walk us through patient experience in each of your clinics start ot finish
00:42:25 Christina McGlashan: me too making a selling my own
00:42:36 Teena Hardman: we supported a local maker and staff have been buying from her
00:42:45 Noel Snodgrass: $12 a cloth mask, made by a daughter who’s reaaaaallllly bored!
00:42:48 Tiana Stoddart: Tia, We will likely hand them to PT face down and have them place them on in prone before flipping
00:42:59 Tia Blakely: Thanks Tiana :)
00:43:30 Rhonda McLachlan: this is so informative. thanks guys!!
00:43:34 Mary Meltzer: where are you Teena. who is making your masks?
00:43:44 Teena Hardman: Duncan bc
00:44:05 Teena Hardman: a local woman that we found on facebook
00:44:08 Mary Meltzer: thanks
00:44:34 Teena Hardman: we added 15 min on to each treatment in jane across the board , RMT is 30
00:44:39 Rosa Kenneth: staggering has been implemented in my clinic. but there is a huge problem with trying to book less or more than an hour. for instance, If a client books/wants 30 min… do I lose the other 30 min due to overlap with other people in the clinic???
00:44:52 Susan Pulvermacher: We made a video of the patient experience when they come into our clinic. Check out The Broadway Health Collective (Saskatoon) on Facebook to find it.
00:45:01 Tiana Stoddart: RMT are recommended max 1 hour tx currently
00:45:11 Teena Hardman: room map, 2 rooms each, we send the clients to their room to wait
00:45:16 Rhonda McLachlan: I saw that Susan. its really well done
00:45:40 Teena Hardman: we made videos too for staff and shared to customers
00:46:05 Rhonda McLachlan: for people who need a longer more in-depth assessment I’m thinking of doing that over the phone earlier in the day before their appointment. anyone else doing this??
00:46:19 Tia Blakely: We are not going to have a waiting area. Text when RMT is ready - prevents any clumping of people in the space. Clients are taken to their private treatment room and allows distance to be kept. Staggering is not so much a problem with this method. 45min in between each client to allow any later start time due to overlaps. Just one at a time in and out.
00:46:38 Teena Hardman: we looked at staggering but with different Tx times, it just caught up so we started a flowsystem with arrows on the floor
00:46:44 Susan Pulvermacher: Yes, the video was helpful to us as well to run through the process and make sure all therapists were on the same page.
00:46:54 Christina McGlashan: yes
00:46:56 Rhonda McLachlan: yes
00:46:56 Hailee Dayman: yes
00:46:56 Jillian Smith: yes
00:46:57 Teena Hardman: yes
00:46:57 Haley Charles: yes
00:46:59 Rhonda McLachlan: never had a waiting room
00:47:04 Tammy Uyeda: yes
00:47:05 Carlo Di Nardo: Yup. Text us when u arrive
00:47:09 Kristy Wiltshire: yes that is the plan
00:47:10 Teena Hardman: no more than 5 min early then send to room to wait
00:47:12 Noel Snodgrass: so weird with no furniture in it…
00:47:27 Teena Hardman: very
00:47:28 Helen Tennant: We have space for 2 people at a time in the main waiting room and we have a small (former) retail space for a 3rd
00:47:41 Ashliegh Font: For those who have closed their waiting rooms and are asking clients to wait in cars - how are they texting you/your practitioners? Are you using a 3rd party app? Thanks! :)
00:47:41 Jillian Smith: It would be so helpful if Jane had a text feature :)*
00:47:45 Sarah Rivkin: @Rhonda, yes. Going to have a phone or video chat first. Patient comes in and goes right into room and lies down. I figure the physics of patient lying flat are safest, too—droplets less likely to defy gravity.
00:47:47 Tia Blakely: We are using our waiting area for a table to have sani and masks easy access + cleaners and paper towel.
00:48:01 Rosa Kenneth: how is the waiting in the cars going to work in the winter… with time needed for them to walk/ take elevator to clinic + taking off winter boots, etc…. lots of extra time needed
00:48:03 Tia Blakely: Yes! Jane = text feature!!! :))
00:48:05 Lori Barne: we have only a few chairs which are placed 6 feet apart, but generally when a patient is arrived and screened we take them right to a treatment room
00:48:31 Brooke Smith: curious about front door signage that people are using to let people know to wait outside.
00:48:36 Jillian Smith: We use the QR code, our patient’s love it!
00:48:45 Claudine McKay: We have the QR code out In the hallway
00:48:52 Lori Barne: Does the QR code work will all devices?
00:49:02 Tammy Uyeda: JANE function question: Is there a way to have results from the new COVID Survey be viewed from a spreadsheet-type view to make it quick for our front end to see who has completed it and if there are any yes’ vs having to open and look at each client’s chart on arrival?
00:49:06 Rhonda McLachlan: QR code???really?!? thats awesome!!!
00:49:23 Teena Hardman: safety station upon entering
00:49:26 Claudine McKay: @Lori on iPhone works with camera, on Android, Google lens needs to be installed
00:49:26 Rhonda McLachlan: what about washrooms??
00:49:34 Helen Tennant: Hand Sanitizer and no touch temperature checks
00:49:41 Tammy Uyeda: Great re: QR code! Could JANE add a function that if they haven’t completed the COVID Survey when they check in that a pop up alert occurs and they are prompted to complete the survey?
00:49:45 Sarah Rivkin: Do you think you need to have motion-activated dispensers for soap and sanitizer?
00:49:45 Christina McGlashan: closed our washroom to patients
00:49:50 Christina McGlashan: only urgent need
00:50:11 Tia Blakely: Soap - motion doesn’t matter cause you are washing after you get the soap anyways ;)
00:50:16 Teena Hardman: we asked clients to try and use the washroom b4 they come, and come dressed for the appt
00:50:16 Amy Green: Make sure you don’t buy foaming pumps- Simple human has a few nice ones that are for the thicker liquid soap that work well for sanitizer
00:50:20 Rhonda McLachlan: I specialize in pregnancy massage…and they always have to use the washroom…??
00:50:34 Teena Hardman: we did and sent them on their way
00:50:35 Claudine McKay: Yes, we have some flatliner patients
00:50:44 Claudine McKay: *flatearther
00:50:58 Tiana Stoddart: Also PS thank you to Ali - Jane has been the most supportive to our profession and the most informative. Jane for life.
00:51:16 Rhonda McLachlan: yes Tiana! I agree
00:51:40 Lanessa Wales: Claudine hahahaha
00:52:06 Michael Liang: I work in a medical building, each floor shares bathrooms. On my floor we have MDs, dentists and TCM offices. Would y’all restrict bathroom usage to decrease liability?
00:52:08 Irene Gunn: Yikes! Epicenter for CoVid!
00:52:16 Rod Mitchell: From Rod, Physio, We have two Honeywell Air filters in the clinic with ‘general, ‘Germ’, and ‘Allergen’,settings coupled with ceiling fans in each room to help air quality and air movement.
00:52:21 Carlo Di Nardo: same.. closed bathrooms…emergency use only…staff have their own bathroom separate from clients
00:52:25 Muriel Gauthier: Are peds tolerating mask and gloves?
00:52:35 Tara Munro: I have air purifier in each room
00:52:50 Helen Tennant: Our washroom is still open, but we closed one of them
00:52:50 Teena Hardman: ourstaff clean inbetween uses
00:52:55 Amy Green: Austin Air filters are really goo- filter down to .1 microns and coronavirus is .125 Most filters are .3-2 microns. Austin also has had clinical trials. I just bought 4 for my clinic
00:52:57 Rhonda McLachlan: Tara, where do you find your filters??
00:52:57 Samantha Opasinis: cleaned after each use
00:53:08 Lori Barne: we haven’t closed the bathrooms- we wipe down all common touched areas every 30 minutes - timer is set for admin to do it.
00:53:08 Nicole Sullivan: taking the door off so it’s just for handwashing :)
00:53:19 Susan Pulvermacher: Rod, we’ve had the recommend to not use fans etc as that moves the virus around. open window the best, but of course few have that option.
00:53:24 Noel Snodgrass: Nice Nicole!
00:53:29 Sarah Rivkin: Can’t use hand sanitizer?
00:53:32 Tara Munro: From where I bought the air purifiers and the large one is washable
00:53:33 Lenore Walker: Has anyone heard of/used the restaurant/hospital grade sanitizing lights?
00:53:40 Tiana Stoddart: Agreed! The RMT guidelines seem the highest and its so confusing
00:53:48 Susanne Morris: can’t patients use hand sanitizer instead (available through clinic)?
00:53:50 Helen Tennant: From our RMTs: MTABC is a joke
00:53:58 Amy Guidinger: You can use hand sanitizer in lieu of hand washing if your hands aren’t visibly soiled.
00:54:01 Jen Ridout: CMTBC also says the patient can use the hand sanitizer instead of hand washing.
00:54:01 Tia Blakely: Tiana - RMT guidelines are intense,
00:54:03 Brett Hicks: Negative pressure fans that blow out windows could be a way to draw air from the treatment room.
00:54:05 Sally Shaw: looking at putting small sinks in all treatment rooms.
00:54:17 Irene Gunn: one recommendation was that All shared items in the clinic should be removed. So utensils in the lunchroom? Coffee maker?
00:54:17 J B: I am still unsure if anyone any massage therapist are taking clients in person, and how are they dealing with distancing and protection?
00:54:38 Rhonda McLachlan: luckily I have a small sink inside my massage room…
00:54:41 J B: Do they wear gloves to massage clients?
00:54:58 Tia Blakely: RMTs - depends on your province. Alberta here we are not open. Earliest opening will be June 19th.
00:55:02 Rhonda McLachlan: JB, I’m interested in that too as I’m still closed
00:55:08 Teena Hardman: we shut our kitchen down to staff other than sink and microwave, all other doors are taped, staff to bring their own utencils etc
00:55:15 Tia Blakely: RMTs are NOT required to wear gloves - we use arms and elbows. just was well after
00:55:21 Tiana Stoddart: Worksafe BC released kitchen guidelines for health care =)
00:55:23 Irene Gunn: Should RMT’s wear gloves while practicing? or is it dependent on a client request
00:55:30 Anita D’Alimonte: We are closing off our client beverage station.
00:55:34 Rod Mitchell: Rod, physiology: we are looking at putting a small sink with touchless faucet, soap and paper towel dispenser at one end of the clinic. Plumbing is in. Just have to choose the sink.
00:55:36 Rosa Kenneth: Ontario is not open yet to take clients JB
00:55:39 Tia Blakely: No to the gloves with alberta guidelines.
00:55:54 Jen Ridout: In BC RMTs only required to wear gloves if patient asks you to.
00:55:55 Michael Liang: Do you have different treatment rooms or blocked off times specifically for front line workers who may have an increased risk of exposure?
00:55:59 Tammy Atherton: I totally agree Alison!!!!
00:56:08 Rhonda McLachlan: gloves while massaging— if you touch your face, the gloves are not going to protect you..so wash your hands and dont touch your face. should be enough no??
00:56:11 Heather L Robinson: Highly recommend Rabbit Air air purifiers. They have a “Germ defense” filter that can reduce particles that carry viruses. Super spendy, but mine are going strong at 10 years.
00:56:15 J B: ok good to know. Thanks all. But imagine masks are still worn on both clients and therapist
00:56:51 Rhonda McLachlan: yes. masks for sure. gloves and shields seem over kill though
00:56:58 Brett Hicks: I agree. We have already been required to be sanitary between patients. We just need to make it very obvious now.
00:57:07 Kristy Wiltshire: Rhonda , not planning to wear gloves ,
00:57:11 J B: With respect to gloves, Im thinking more precaution to ease clients
00:57:12 Laura-Marie Martin: some of our counselling therapists are walking with clients. can keep distance and be outside. win win
00:57:15 Rhonda McLachlan: cool. thanks Kristy
00:57:20 Christina McGlashan: biggest change I notice with emergency patients is wearing a mask and how tired I get from not as much oxygen
00:57:27 Tiana Stoddart: Oh yes! Front line workers - they can’t pass COVID19 self screening - but we have a significant amount of nurse patients. How is everyone addressing this
00:57:39 Irene Gunn: Rhonda agreed abouit the gloves
00:57:44 Jen Ridout: Good question Tiana
00:57:49 Tara Munro: Yes as a counsellor, no to gloves or masks - my office is small tho so I’ll likely start up by eco therapy before in office sessions - but still promote online first
00:57:53 Rosa Kenneth: laura-marie that’s fabulous. Love that!!
00:58:10 Rhonda McLachlan: yes..front liner workers are at much higher risk…is anyone refusing to work on them?
00:58:12 Keltie Cheney: How often do you change masks? A new one every client, or every hour??
00:58:21 Helen Tennant: Yep, walk & talk!
00:58:30 Gord Fountain: We are located on a farm and plan lots of outdoor stuff
00:58:37 Tia Blakely: RMTS are required to change masks in between each client.
00:58:39 Susanne Morris: Telehealth has been working very well for our psychotherapist too
00:58:40 Sarah Rivkin: Considering putting a tent in my garden
00:59:03 Noel Snodgrass: I have running patients go run down the block. Works well.
00:59:04 Michael Liang: Is there increased liability when you take your patients outside?
00:59:07 Rod Mitchell: Rod: A note on the ceiling fans. They draw air to the outside not circulate in the clinic.
00:59:07 Rhonda McLachlan: imagine doing a massage on my front lawn lol
00:59:10 Lenore Walker: It is a great idea; my employer does not want us to do this, but it has real value. Have to think about therapeutic boundaries…
00:59:21 Janice Watt: This has been very helpful - thank you!
It would be great to have a similar conversation involving RMTs who have gone back to work. There seems to be a lot of us and a lot of extra considerations with such a hands on therapy.
00:59:29 Helen Tennant: NO!
00:59:35 Kristy Dhaliwal: No just lots of hand washing
00:59:36 Rosa Kenneth: no gloves when I get back to work
00:59:36 Melissa Burkholder: NO
00:59:36 Katie Littlejohn: No. Handwashing is best practice.
00:59:49 Tammy Atherton: As Rmt’s we have to wear gloves
00:59:59 Noel Snodgrass: Liquid glove under gloves was … interesting. They get their choice.
01:00:03 Tina Chin-Kaplan: Yes
01:00:04 Rhonda McLachlan: where are you from Tammy?
01:00:06 Sarah Spach: RMTs in Ontario don’t need to wear gloves
01:00:08 Kristy Dhaliwal: In Alberta we do not have to wear gloves
01:00:10 Rosa Kenneth: Michelle… that’s awesome with the shearing
01:00:12 Tammy Atherton: Windsor, On
01:00:17 Susan Pulvermacher: No, not necessary as hand washing works.
01:00:21 Kristy Wiltshire: I haven’t Started yet but not planning unless doing the usual like TMJ etc. It is not required by CMTO
01:00:27 Jen Ridout: In Bc don’t have to wear gloves
01:00:32 Sarah Rivkin: Can’t imagine doing acupuncture with gloves on, especially for all the palpation I do. Also do a lot of moxibustion, so fire + gloves seems dangerous!
01:00:36 Taylor Aller: Can we have another discussion with just RMTs returning back to work?
01:00:47 Rosa Kenneth: Tammy, no Ontario does not require gloves
01:00:47 Irene Gunn: Thank you for the confirmation about the gloves
01:00:48 Jennifer Cea: LMTs only use gloves with cleaning chemicals, not with patients
01:00:48 Jillian Smith: I once had a massage by a RMT that was wearing gloves, from a patient stand point, it didn’t feel any different.
01:00:52 Sarah McQueen: In Ontario, RMTs don’t need to wear gloves. Good & proper handwashing is still the best.
01:00:57 Rosa Kenneth: for RMt
01:01:11 Tia Blakely: Correct
01:01:11 Jamie Hartwell: Can someone address the concerns about the liability concerns in BC with the Wilson Beck insurance company saying they won’t cover RMTs in BC if they don’t comply with their association when their college doesn’t mandate the requirements for a new surgical massage per patient
01:01:26 Rhonda McLachlan: what about consent forms? are you using specialized consent forms??
01:01:27 Taylor Aller: Thank you Jamie! I have the same question!
01:01:40 Tammy Atherton: The checklist for Rmt’s states if you have a hand washing station, I don’t have one in my room so I’d prefer to wear gloves
01:02:06 Tiana Stoddart: class action lawsuit for business interruption against Wilson Beck and Lackner McLennan is occurring - RHE Law. Email Sherra@rhelaw.com if interested in joining.
01:02:09 Tina Chin-Kaplan: That’s why I wear gloves. Don’t have a hand washing station in clinic
01:03:20 Amy Green: Does Jane have a consent for COVID in templates?
01:03:25 Teena Hardman: we have consents and questioned each visit ,, made a template chart soap n initial
01:03:35 Lori Barne: We run several classes for seniors which we have not run in clinic yet - just not worth the risk for them :(. We are working on doing them virtually.
01:03:59 Rhonda McLachlan: Amy- I want to know too
01:04:02 Taylor Aller: Tiana can you tell me more about that lawsuit please?
01:04:03 Susanne Morris: Are people using the COVID-19 prescreening tool?
01:04:12 Jill Truscott: Are you doing verbal consent or are you getting patients to sign it? (bring their own pen?)
01:04:13 Christina McGlashan: Is that consent required in Canada - they consent to increased risks?
01:04:14 Kristy Dhaliwal: If they are doing the Survey prescreening 2 hours before would you still do a verbal?
01:04:16 Rhea Merritt: Can a consent form be circulated on Jane?
01:04:19 Susan Pulvermacher: yes, we’re using it. Great.
01:04:34 Muriel Gauthier: can a signature box be added to the provided Covid screening too put out yesterday?
01:04:57 Helen Tennant: nope
01:04:57 Lori Barne: not yet
01:05:06 Laura-Marie Martin: in bc there is a requirement for rmt to have the person do the government prescreen. can the JANE form take the place of that or do they have to do both
01:05:13 Noel Snodgrass: EPA list here in the US for “approved” disinfectants. https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2
01:05:17 Tiana Stoddart: Not much info yet, they are seeing if there are enough policy holders who want to claim it then proceed. So it’s currently just contacting them if interested
01:05:24 Susanne Morris: Nausea and vomiting - worried to add in because of pregnant women seeing midwife?
01:05:25 Kathy Eggenberger: The Ontario tool allows for one symptom e.g. allergies
01:05:27 Denise Bowden: Could the panel speak to retraining staff - using video? Other ideas?
01:05:27 Tia Blakely: Noel - that’s a great resource. It has contact times toO!
01:05:29 Taylor Aller: Can someone address the concerns about the liability concerns in BC with the Wilson Beck insurance company saying they won’t cover RMTs in BC if they don’t comply with their association when their college doesn’t mandate the requirements for a new surgical massage per patient
01:05:39 Claudine McKay: We were screening when we were providing emergency care and admitted to been exposed…. they have been respectful to delay their appts
01:06:03 Michael Liang: Do you have different treatment rooms or blocked off times specifically for front line workers who may have an increased risk of exposure?
01:06:09 Rhonda McLachlan: I am feeling much better but have so many other questions…lol
01:06:19 Lori Barne: Daily covid screen for staff here
01:06:25 Teena Hardman: made a log sheet at the door for staff
01:06:28 Susanne Morris: We have a sign in for employees verifying they don’t have symptoms.
01:06:31 Mary Meltzer: seems like there is a lot to do to prepare properly
01:06:33 Christina McGlashan: a consent for employees or screening?
01:06:33 Michael Liang: We are doing exactly what Carly is doing as well.
01:06:35 Amy Petrarca: very important
01:06:50 Stephanie Potter: Does the COVID prescreen have increased risk for in person language
01:06:55 Rod Mitchell: Rod: Please to be reopening and feel that it is a chance to reorganize, start again!
01:06:58 Rhonda McLachlan: thats a great question about high risk therapists
01:07:12 Samantha Opasinis: what about pregnant therapists?
01:07:14 Andrea Yacyshyn: Thanks everyone. This was super helpful - would love to have a RMT specific chat group when we get closer to opening.
01:07:18 Susanne Morris: WSBC is requiring that we do a safety plan. How are others finding this?
01:07:25 Rosa Kenneth: absolutely not… as risk… puts me and clients at huge risk
01:07:27 Magesh Doraisamy: Can we re-use, surgical masks?
01:07:30 Kathy Eggenberger: I have a therapist with Crohns and on immune suppressants???
01:07:31 Tammy Atherton: I’m high risk, anxious to go back
01:07:45 Rhonda McLachlan: no Magesh. after an hour they need to be changed
01:07:54 J B: Tammy where do you practice?
01:08:05 Tammy Atherton: Ontario
01:08:05 Teena Hardman: @ rosa we did it and we were surprised that wat we had already put in place met or exceeded the college and wsbc
01:08:16 Magesh Doraisamy: In that case, we cannot give one mask and ask our clients to bring it back for their next appointment, right ?
01:08:19 Rod Mitchell: Rod: Are people taking temperatures of their clients?
01:08:30 Rhea Merritt: is anyone seeing “high risk” i.e. MS patients in person? Would you schedule them at the beginning of the day?
01:08:38 Rhonda McLachlan: Magesh. right. they need a new one every time.
01:08:54 Erica Grossman: how are people managing the screening for staff? we are trying to go totally paperless at this point
01:08:56 Teena Hardman: @rod only if they answer yes to any of the screening questions
01:09:02 Magesh Doraisamy: One of the panelists said, she gives out one mask and requests them to bring it back for their appointment.
01:09:08 Meera Dhebar: Thank you!
01:09:11 Jamie Hartwell: RMT insurance please
01:09:12 Susanne Morris: WSBC safety plans?
01:09:13 Rosa Kenneth: thanks Teena
01:09:16 Taylor Aller: RMT insurance please!
01:09:18 Teena Hardman: yw
01:09:21 Tiana Stoddart: Thank you to all Panelists!
01:09:24 Helen Tennant: We are
01:09:25 Samantha Opasinis: yes forehead scan
01:09:26 Christina McGlashan: is it consent and screening or just screening
01:09:32 Jamie Hartwell: Can someone address the concerns about the liability concerns in BC with the Wilson Beck insurance company saying they won’t cover RMTs in BC if they don’t comply with their association when their college doesn’t mandate the requirements for a new surgical massage per patient
01:09:36 Kathy Eggenberger: No good research on temperature taking
01:09:41 Claudine McKay: Ordered a thermometer, not arriving for another month
01:09:43 Amy Petrarca: yes, taking temperatures and purchased pulse oximeter
01:09:43 Teena Hardman: safety plan is straight forward, good to keep you on track
01:09:50 Rod Mitchell: Rod: I am and it is a fast simple thing to do
01:09:59 Melissa Burkholder: I wish to confirm you can add a signature box to the COVID Jane Screen template please?
01:10:05 Claudine McKay: adds piece of mind
01:10:10 Megan Thoma: no touch thermometers in stock (US): https://ihealthlabs.com/thermometer-pt3/? gclid=Cj0KCQjwzZj2BRDVARIsABs3l9J7yc2G_hguxnLzVV8k0RQQwhZYI_ytO95HKaxahjEUOanAUHlj-6oaAuUeEALw_wcB
01:10:13 Magesh Doraisamy: She was referring to burning through lot of masks in the beginning and then they had requested them to re-use, does she use some kind of sanitizing them ?
01:10:13 Amy Petrarca: pulse oximetry is an important and affordable tool
01:10:18 Helen Tennant: We test practitioners, front desk & patients alike
01:10:18 Sarah Rivkin: Anyone asking their patients to take their own temperature as part of the prescreen?
01:10:23 Rosa Kenneth: great idea Melissa!!!!!!!!
01:10:29 Sue Wahl: laura and carly are kids masks mandatory? what age to start?
01:10:50 Anne Farkas: Thanks to the panelists for organizing this! :)
01:11:04 Taylor Aller: Can someone address the concerns about the liability concerns in BC with the Wilson Beck insurance company saying they won’t cover RMTs in BC if they don’t comply with their association when their college doesn’t mandate the requirements for a new surgical massage per patient
01:11:04 Brittany Leslie: do you make the children wear masks as well?
01:11:05 Tammy Atherton: Thank you very much as always for all your insights Jane team!!
01:11:13 Rhonda McLachlan: how do you sanitize the head rest- i have washable covers but what about the wooden/joints underneath?
01:11:15 Michael Liang: Do you have different treatment rooms or blocked off times specifically for front line workers who may have an increased risk of exposure?
01:11:18 Rod Mitchell: Rod: Our city council has provided the community infra red thermometers at cost
01:11:18 Rosa Kenneth: thanks for organizing… can we do this again? soon?
01:11:19 Teena Hardman: this is when your relationship with the reps makes the world of difference
01:11:21 Lenore Walker: Will you save the chat?
01:11:26 Derek Cain: you guys have gone above and beyond, thanks!
01:11:29 Enrique Astorga: Thanks for your support and helpful information
01:11:32 Amy Green: I’ll have visitors take shoes off and wear freshly laundered slippers (as we have been) because droplets fall and floors are dirty- we are also removing all rugs for foreseeable future
01:11:34 Lenore Walker: Thank you so much!
01:11:34 Brittany Leslie: please do another webinar - this was amazing and so informational!
01:11:35 Amy Lipsett: Thanks so much to everyone for your helpful information! Be well everyone!
01:11:35 Tiana Stoddart: Taylor email me firstname.lastname@example.org I have information from a lawyer I can forward to you =)
01:11:37 Daisy Chan: Thank you!
01:11:37 Rhonda McLachlan: I love Jane. Thanks everyone!!!
01:11:41 Brett Hicks: This was very informative. Would be interested in a follow up session after things have opened for more provinces to compare if things changed.
01:11:48 Susanne Morris: Would love that! Thank you!
01:11:51 Rosa Kenneth: can we do this again next week?
01:11:52 Amy Petrarca: thanks to you all!
01:11:53 Amy Green: YES
01:11:54 Rhonda McLachlan: YES weekly!
01:11:54 Jill Truscott: yes!
01:11:54 Amy Petrarca: yes
01:11:55 Brett Hicks: yes
01:11:55 Susanne Morris: Yes!
01:11:55 Claudine McKay: If anyone is interested in fabric masks. eco-masks.ca – locally made in BC
01:11:56 Daisy Chan: yes
01:11:56 Carlo Di Nardo: yes
01:11:57 Teena Hardman: yup
01:11:58 Brittany Leslie: YES!!
01:11:58 Tiana Stoddart: yes!
01:11:58 Anita D’Alimonte: Yes!!!!
01:11:59 Julia Blackstock: yes
01:11:59 Heather L Robinson: Yes, please…y’all rock!
01:12:01 Mary Meltzer: yes
01:12:01 Derek Cain: yes
01:12:02 Lara MacDonald: yes thanks!!
01:12:02 Taylor Aller: Thanks Tiana!
01:12:02 Rhonda McLachlan: haha
01:12:03 Maureen Clément: yrs!
01:12:04 Tiana Stoddart: Can we do a RMT one?
01:12:04 Tara Munro: Pls add mental health
01:12:05 Dean Silvester: yes
01:12:05 Amy Petrarca: yes
01:12:06 Janice Watt: Add RMTs please!
01:12:08 Rhonda McLachlan: just RMT one yes
01:12:08 Helen Tennant: Sure! Check up would be good
01:12:10 Dean Silvester: thank you
01:12:12 Rod Mitchell: That would be good
01:12:12 Teena Hardman: thanks guys
01:12:12 Susanne Morris: Acupuncture!
01:12:13 Merey Frances Simondac: cool
01:12:16 Lindita Marku: Mental Health
01:12:19 Janice Watt: Thank you!!
01:12:19 Megan Thoma: Thank you!
01:12:23 Lori Barne: Thank you :)
01:12:23 Amy Petrarca: ha ha
01:12:23 Lenore Walker: Perhaps we can invite a Mental Health Counsellor next time ;)
01:12:23 Merey Frances Simondac: thank you to all of you!!!!
01:12:24 Jennifer Denys: thank you!!!!!!!
01:12:24 Tina Chin-Kaplan: Thank you
01:12:25 Mary Meltzer: thank you!,,,
01:12:26 Nicole Jago: Thank you
01:12:27 Amy Petrarca: true
01:12:27 Taylor Aller: Thank you!
01:12:29 Anita Chan: Thank you!
01:12:30 Robin Angell: Would be great to have discipline-specific chats - RMT acupuncture, etc.
01:12:30 Amy Green: Thank you
01:12:30 Susanne Morris: Thank you!
01:12:30 Helen Tennant: Thanks everyone!
01:12:31 Rhonda McLachlan: thank you!!!
01:12:31 Brett Hicks: Thank you
01:12:32 Catherine Chan: Thank you
01:12:32 Brittany Leslie: Thank you!!
01:12:33 Jill Truscott: Thank you so much!
01:12:34 Kim Nguyen: Thanks!
01:12:35 Noel Snodgrass: Thanks everyone!
01:12:36 Melissa Burkholder: Thank you so much for everything you do for us!!
01:12:36 Maureen Clément: Thank you :o)
01:12:36 Carlo Di Nardo: Thank you! 🙏
01:12:37 Jennifer Denys: I love Jane!!!
01:12:39 Dawn Sells: Thanks!
01:12:40 Sarah Chalk: Thank you :)
01:12:40 Ana da Silva: thank you
01:12:44 Dr. Michelle Urban: Thanks so much!
01:12:45 Kathy Eggenberger: Thanks. So helpful
01:12:45 Lindita Marku: Thank you
01:12:45 Rosa Kenneth: maybe if you couldaddress Jamie’s questions?
01:12:47 Anita D’Alimonte: Thanks! Jane rocks!
01:12:48 Jennifer Denys: Thank you panelists!!!!
01:12:48 Jamie Hartwell: Thank you
01:12:48 Rosa Kenneth: before leaving
01:12:49 Devonne Nafziger: THANKS SO MUCH!!!!!
01:12:49 Muriel Gauthier: thank u
01:12:51 Keltie Cheney: Much thanks to you all
01:12:52 Amy Guidinger: Thank you!
01:12:53 Lenore Walker: Kindest thanks!
01:12:54 Rod Mitchell: Thanks
01:12:55 Haley Charles: thank you
01:12:57 Claudine McKay: cheers!
01:13:03 Denise Bowden: Thank you! If you can help with Q’s that didn’t get answered, that would be awesome! Regards!
01:13:04 wendy winn: thank you
01:13:07 David Howes: Thank you
01:13:13 Maureen Clément: I feel better too :o)
01:13:23 Sarah McQueen: Grateful for you guys sharing your knowledge!!
01:13:25 Taryn Smith: more RMT info!
01:13:28 Rosa Kenneth: feeling better. thank you
01:13:35 Melissa Burkholder: Thank you Zack!!
01:13:41 Mary Meltzer: such a great community
01:13:54 Ceri Jones: Thank you - 18.30 UK time :-)
01:14:03 Lenore Walker: Well said and great outlook!